Upholding reputations, safeguarding standards, addressing concerns

Complaints Statistics 1 April – 30 June 2021

Complaints carried forward from 2020-21

On 31 March 2021 I had still to determine the admissibility of 19 complaints received shortly before that date. Nine admissible complaints remained under investigation
By the date of this report I had held 14 of the 19 complaints to be inadmissible and one other had been withdrawn. No action had been possible on the other 4 to avoid the risk of prejudice to police investigations.

New Complaints

The following Tables give information of complaints received in the first quarter of 2021-22. For an explanation of the Tables please refer to Section 3 of the Annual Report 2019-20

Table 1: Complaints received, source and admissibility (see last year comparison below)

 Q1Q2Q3Q4Total
Received7
% by public85%
% by Member0%
% by Clerk of the Senedd15
% not admissible85%
% admissibility not decided by period end0%

Table 2: Reasons for inadmissibility

  Q1Q2Q3Q4Total
1Not in writing (criterion i)0
2Not about conduct of identified Member (Criteria ii &iv)0
3Anonymous complaint or complaint not sufficiently identified (criterion iii)0
4Not within the time allowed (criterion v)0
5Insufficient evidence to justify further investigation (criterion vi)6

Table 3: further explanation of complaints found inadmissible due to insufficient substance to justify further investigation (criterion vi)

  Q1Q2Q3Q4Total
5aInsufficient evidence3
5bStandard of service2
5cBelow registration threshold0
5dAbout Ministerial conduct1
5eAbout conduct in Siamber0
5fExpression of opinion0
5gOther 0

Table 4: complaints by subject matter

 Q1Q2Q3Q4Total
Conduct on social media0
Misuse of resources1
Standard of service2
Failure to register1
Outside remit1
Other conduct2
TOTAL7