Complaints Statistics 1 January – 31 March 2025

Published 31/12/2024   |   Last Updated 25/02/2026

New complaints

The following Tables give information of complaints received in the fourth quarter of 2024-25.

Table 1: Complaints received, source and admissibility

  Q1 Q2 Q3 Q4 Total
Total Received 39 (41)* 28 11 56 136
Public 34 (36)* 24 11 54 125
Member against Member 3 0 0 0 3
Member against self 1 0 0 0 1
Clerk of the Senedd 1 4 0 2 7
Not admissible 28 23 10 44 111
Admissibility not decided by period end 7 1 0 4 4

 

Table 2: Complaints by subject matter

  Q1 Q2 Q3 Q4 Total
Conduct on social media 6 2 5 31 44
Misuse of resources 4 0 1 0 5
Standard of service 9 2 1 3 15
Failure to register/declare and interest 1 4 1 6 12
Outside remit (conduct in Plenary or Ministerial conduct) 4 14 1 3 22
Other conduct 15 (17)* 6 2 13 38
TOTAL 39 (41)* 28 11  56  136

*New total 41, due to one complaint being split into 4 separate complaints, instead of 2

Table 3: Reasons for inadmissibility

    Q1 Q2 Q3 Q4 Total
1 Not in writing (Procedure paragraph 4.2(a)) 0 0 0 0 0
2 Complainant not named (Procedure paragraph 4.2(b)) 0 0 0 0 0
3 Not about conduct of Member (Procedure paragraph 4.2(c) 1 0 0 0 1
4 Does not state act or omission complained of (Procedure paragraph 4.2(d)) 1 0 0 1 2
5 Insufficient supporting evidence (Procedure paragraph 4.2 (e)(i)) 7 3 2 6 22
6 Conduct, if proved, not a breach of relevant provision (Procedure paragraph 4.2(e)(ii))          
  a. Conduct in plenary or Committee (Code paragraph 3) 1 8 0 3 12
  b. Ministerial Conduct (Code paragraph 7(ii)) 3 6 1 0 10
  c. Standard of service (Code paragraph 7(iii)) 9 2 1 15 27
  d. Other 6 3 6 18 35
7 Not within period allowed (Procedure paragraph 4.2(g)) 0 1 0 1 2