Upholding reputations, safeguarding standards, addressing concerns

Complaints Statistics 1 October – 31 December 2020

Complaints carried forward from 2019-20

Only one complaint now remains on hold to avoid the risk of prejudice to police investigations.

New Complaints

The following Tables give information of complaints received in the first, second and third quarters of 2020-21. For an explanation of the Tables please refer to Section 3 of the Annual Report 2019-20

Table 1: Complaints received, source and admissibility (see last year comparison below)

 Q1Q2Q3Q4Total
Received148018
% by public92.9%99%72%
% by Member0%0%28%
% by Clerk of the Senedd7.1%1%0
% not admissible85.7%10%22%
% admissibility not decided by period end14.3%90%61%

Table 2: Reasons for inadmissibility

  Q1Q2Q3Q4Total
1Not in writing (criterion i)000
2Not about conduct of identified Member (Criteria ii &iv)110
3Anonymous complaint or complaint not sufficiently identified (criterion iii)000
4Not within the time allowed (criterion v)001
5Insufficient evidence to justify further investigation (criterion vi)1173

Table 3: further explanation of complaints found inadmissible due to insufficient substance to justify further investigation (criterion vi)

  Q1Q2Q3Q4Total
5aInsufficient evidence011
5bStandard of service001
5cBelow registration threshold100
5dAbout Ministerial conduct431
5eAbout conduct in Siamber000
5fExpression of opinion630
5gOther 000

Table 4: complaints by subject matter

 Q1Q2Q3Q4Total
Conduct on social media657
Misuse of resources120
Standard of service122
Failure to register/declare an interest2665
Outside remit431
Other conduct023
TOTAL148018