Upholding reputations, safeguarding standards, addressing concerns

Privacy policy

This page explains how any information you give us will be used and the ways in which we protect your privacy.

What information do we collect?

We collect the following types of information from visitors to the site:

  • complaints;
  • general feedback and queries; and
  • site usage information (from session cookies, javascript and log files).

The Data Protection Act 2018

Any personal information we collect from you will be handled under the terms of the Data Protection Act. We will not pass on your personal details to any third party or government department unless you give us permission to do so. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it.

General feedback and queries

We welcome your feedback. If you contact us asking for information, we may need to contact others to find that information. If your query does not fall under the remit of the National Assembly for Wales, we will inform you and may pass your query on to the relevant organisation that can deal with it. If your question is technical, we may need to pass it to our technology suppliers. We will not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so. Once we have replied to you, we keep a record of your message for audit purposes.

Contacting us through our online forms

Under the Data Protection Act, we have a legal duty to protect any information we collect from you (for example, through our Contact Us forms) The information we compile and process relating to your contact will be treated in accordance with, and subject to, the provisions of statute and regulations currently in force e.g. Data Protection Act 2018.

We will use only use the information you provide for the purposes of processing your request, and only allow access to those whom it is necessary for those purposes.

Site usage information


Cookies are pieces of data that are often created when you visit a website and are stored in the cookie directory of your own computer. Cookies policy

Log files

Log files allow us to record visitors’ use of the site. Log files do not contain any personal information or information about which other sites you have visited.

What happens when I link to another site?

Other websites linked from this site are not covered by this privacy policy. The National Assembly for Wales website contains links to other websites, both those of government departments and of other organisations. This privacy policy applies only to the National Assembly for Wales website, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information. We do not pass on any personal information you have given us to any other site.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Visit this page regularly to ensure that you are aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Updated on 7 September 2018.