Upholding reputations, safeguarding standards, addressing concerns

Making a complaint

1 – How do I make a complaint?

Complaints should be made to the National Assembly Commissioner for Standards, at the following address:

Commissioner for Standards
National Assembly for Wales
Cardiff Bay
CF99 1NA

email address: standards.commissioner@assembly.wales

Direct dial telephone number 0300 200 6539

Your call or e-mail will be returned or acknowledged within 24 working hours of receipt.

2 – When is a complaint admissible?

The Procedure for Dealing with Complaints against Assembly Members sets out the terms under which a complaint is admissible. There are 6 tests that must be passed before a complaint is acceptable these are:

A complaint is admissible under this procedure if:

  1. it is in writing,
  2. it is about the conduct of an Assembly Member;
  3. it is not anonymous and clearly identifies the complainant in a way which provides for further communication with him/her;
  4. it clearly identifies the Assembly Member complained of;
  5. it is made within one year from the date when the complainant could reasonably have become aware of the conduct complained about; and
  6. it appears that there is enough substance to justify further investigation (i.e. there is enough evidence to suggest that the conduct complained about may have taken place, and if proved might amount to a breach of any of the matters encompassed within Standing Order 22.2(i).

Areas not covered by the Standards Commissioner:

  • The actions of the Welsh Government and Ministers carrying out Welsh Government business do not generally fall within the remit of the Standards Commissioner. Any such complaint should be directed to the Office of the First Minister.
  • Issues relating to performance of the Assembly Member in his or her role is essentially a matter for the electorate at the ballot box.

Advice and information is also available from the Commissioner’s Office at the address above or by telephoning 0300 200 6539.