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Complaints Statistics 1 October – 31 December 2023
Published 24/04/2024 | Last Updated 16/12/2024 | Reading Time minutes
New complaints
The following Tables give information of complaints received in the third quarter of 2023-24. Table 1: Complaints received, source and admissibility
| Q1 | Q2 | Q3 | Q4 | Total | |
| Received | 25 | 45 | 41 | ||
| % by public | 92% | 87% | 100% | ||
| % by Member against Member | 0% | 2% | 0% | ||
| % Member against self | 0% | 2% | 0% | ||
| % by Clerk of the Senedd | 8% | 4% | 0% | ||
| % not admissible | 84% | 64% | 90% | ||
| % admissibility not decided by period end | 8% | 20% | 0% |
Table 2: Complaints by subject matter
| Q1 | Q2 | Q3 | Q4 | Total | |
| Conduct on social media | 4 | 28 | 9 | ||
| Misuse of resources | 1 | 1 | 0 | ||
| Standard of service | 3 | 3 | 8 | ||
| Failure to register/declare and interest | 2 | 6 | 4 | ||
| Outside remit (conduct in Plenary or Ministerial conduct) | 13 | 2 | 10 | ||
| Other conduct | 2 | 5 | 10 | ||
| TOTAL | 25 | 45 | 41 |
Table 3: Reasons for inadmissibility
| Q1 | Q2 | Q3 | Q4 | Total | ||
| 1 | Not in writing (Procedure paragraph 4.2(a)) | 0 | 0 | 0 | ||
| 2 | Complainant not named (Procedure paragraph 4.2(b)) | 0 | 0 | 0 | ||
| 3 | Not about conduct of Member (Procedure paragraph 4.2(c) | 0 | 2 | 5 | ||
| 4 | Does not state act or omission complained of (Procedure paragraph 4.2(d)) | 2 | 0 | 1 | ||
| 5 | Insufficient supporting evidence (Procedure paragraph 4.2 (e)(i)) | 0 | 13 | 5 | ||
| 6 | Conduct, if proved, not a breach of relevant provision (Procedure paragraph 4.2(e)(ii)) | |||||
| a. Conduct in plenary or Committee (Code paragraph 3) | 12 | 1 | 1 | |||
| b. Ministerial Conduct (Code paragraph 7(ii)) | 2 | 2 | 7 | |||
| c. Standard of service (Code paragraph 7(iii)) | 2 | 3 | 5 | |||
| d. Other | 3 | 8 | 13 | |||
| 7 | Not within period allowed (Procedure paragraph 4.2(g)) | 0 | 0 | 0 |