Upholding reputations, safeguarding standards, addressing concerns

Complaints Statistics 1 January – 30 March 2021

Complaints carried forward from 2019-20

One complaint was carried over and on hold to avoid the risk of prejudice to police investigations. That complaint is now being investigated

New complaints

The following Tables give information of complaints received in the first, second, third and final quarters of 2020-21. For an explanation of the Tables please refer to Section 3 of the Annual Report 2019-20

Table 1: Complaints received, source and admissibility (see last year comparison below)

 Q1Q2Q3Q4Total
Received148018105217
% by public92.9%99%72%93%94%
% by Member0%0%28%6%5%
% by Clerk of the Senedd7.1%1%01%1%
% not admissible85.7%10%22%46%41%
% admissibility not decided by period end14.3%90%61%40%51%

Table 2: Reasons for inadmissibility

  Q1Q2Q3Q4Total
1Not in writing (criterion i)00000
2Not about conduct of identified Member (Criteria ii &iv)11002
3Anonymous complaint or complaint not sufficiently identified (criterion iii)00000
4Not within the time allowed (criterion v)00101
5Insufficient evidence to justify further investigation (criterion vi)117214786

Table 3: further explanation of complaints found inadmissible due to insufficient substance to justify further investigation (criterion vi)

  Q1Q2Q3Q4Total
5aInsufficient evidence0111214
5bStandard of service00112
5cBelow registration threshold10001
5dAbout Ministerial conduct431210
5eAbout conduct in Siamber00033
5fExpression of opinion63182956
5gOther 00000

Table 4: complaints by subject matter

 Q1Q2Q3Q4Total
Conduct on social media6574260
Misuse of resources1202326
Standard of service12227
Failure to register/declare an interest26652295
Outside remit431412
Other conduct0231217
TOTAL148018105217