Upholding reputations, safeguarding standards, addressing concerns

Complaints Statistics 1 July – 30 September 2020

Complaints carried forward from 2019-20

Two complaints remain on hold to avoid the risk of prejudice to police investigations. The report on the complaint under investigation at the start of the year has been submitted to the Standards of Conduct Committee.

New Complaints

The following Tables give information of complaints received in the first and second quarters of 2020-21. For an explanation of the Tables please refer to Section 3 of the Annual Report 2019-20

Table 1: Complaints received, source and admissibility (see last year comparison below)

 Q1Q2Q3Q4Year too datePrevious Year
Received148094106
% by public92.9%99%96%76.4%
% by Member0%0%0%13.2%
% by Clerk of the Senedd7.1%1%4%10.4%
% not admissible85.7%10%48%85.9%
% admissibility not decided by period end14.3%90%52%6.6%

Table 2: Reasons for inadmissibility

  Q1Q2Q3Q4Year to datePrevious Year
1Not in writing (criterion i)0000
2Not about conduct of identified Member (Criteria ii &iv)1125
3Anonymous complaint or complaint not sufficiently identified (criterion iii)0003
4Not within the time allowed (criterion v)0002
5Insufficient evidence to justify further investigation (criterion vi)1171882

Table 3: further explanation of complaints found inadmissible due to insufficient substance to justify further investigation (criterion vi)

  Q1Q2Q3Q4Year to datePrevious Year
5aInsufficient evidence01110
5bStandard of service0008
5cBelow registration threshold1013
5dAbout Ministerial conduct4373
5eAbout conduct in Siamber0000
5fExpression of opinion63953
5gOther 0005

Table 4: complaints by subject matter

 Q1Q2Q3Q4Year to datePrevious Year
Conduct on social media651158
Misuse of resources12315
Standard of service12313
Failure to register/declare an interest266689
Outside remit4377
Other conduct0227
TOTAL148094106